Contact
Report a problem clearly
When reporting a processing issue, never send a confidential document unless an approved private support channel explicitly requests it.
Useful report details
Include the tool URL, browser and operating system, approximate page count and file size, the visible error message, and whether the PDF is scanned, damaged or password-protected.
Security reports
Describe the affected URL, reproducible behavior and expected impact. Do not include passwords, private keys, personal identity documents or customer files in an initial report.